Solving Problems 41• Unintelligible characters print from the printer.• The mouse pointer does not move or "stutters" when it moves.• Messages appear stating that the computer is not operating at maximum performance.• Errors occur and programs crash for no apparent reason.• Nothing displays on the monitor.IEEE 1394 Device ProblemsNOTE: Check Windows Explorer to see if your device is listed as a drive.RE M O V E A N Y R E C E N T L Y A D D E D H A R D W A R E T O S E E I F I T R E S O L V E S T H EC O N F L I C T — If removing the hardware resolves the conflict, see the hardware documentation forconfiguration and troubleshooting instructions. If the problem persists, contact the hardwaremanufacturer for technical assistance.CH E C K Y O U R O P E R A T I N G S Y S T E M D O C U M E N T A T I O N F O R A D D I T I O N A LT R O U B L E S H O O T I N G I N F O R M A T I O NCH E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 65.CH E C K T H E IEEE 1394 D E V I C E — Ensure that the IEEE 1394 device is properly insertedinto the connector.EN S U R E T H A T T H E IEEE 1394 D E V I C E I S R E C O G N I Z E D B Y WI N D O W S ® —1 Click the Start button.2 Click Control Panel.3 Click Printers and Other Hardware.If your IEEE 1394 device is listed, Windows recognizes the device.IF Y O U H A V E P R O B L E M S W I T H A D E L L -P R O V I D E D IEEE 1394 D E V I C E — ContactDell (see page 113).IF Y O U H A V E P R O B L E M S W I T H A N IEEE 1394 D E V I C E N O T P R O V I D E D B Y DE L L —Contact the IEEE 1394 device manufacturer.J2936bk0.book Page 41 Tuesday, September 2, 2003 3:06 PM
