Dell Dimension XPS 50 Reference Manual

Contents

6-6 Dell Dimension XPS Txxx and Txxxr Systems Reference and Troubleshooting Guide3. Enter the system setup program as described in Appendix B, “System Setup Pro-gram,” and verify System Memory on the Main screen.If the memory amount displayed does not match the computer’s configuration,reseat the DIMMs as described in the next subsection.1 001. Remove the computer cover and support beam as described in “Removing andReplacing the Computer Cover and Support Beam” in Chapter 2.2. Remove the DIMMs as described in “Removing a DIMM” in Chapter 2.3. Verify that the proper memory is installed.Refer to “Adding Memory” in Chapter 2 for information on supported memory.4. Check the DIMMs and DIMM sockets for broken tabs and damaged connectors.If a module is damaged, replace it. If a DIMM socket is damaged, refer toChapter 7, “Getting Help,” for instructions on obtaining technical assistance.5. Reinstall the DIMMs as described in “Installing a DIMM” in Chapter 2.6. Replace the computer cover and support beam; reconnect the system to an elec-trical outlet and turn it on.7. Enter the system setup program, and verify System Memory on the Mainscreen again.If the problem still exists and you have a single DIMM, repeat the precedingsteps, installing the DIMM in a different socket. If you have more than oneDIMM, try installing one at a time. Install a known working DIMM if available.8. If the problem persists, refer to Chapter 7, “Getting Help,” for instructions onobtaining technical assistance. (If an error message indicates a drive problem or if a drive seems to performincorrectly or not at all, the problem could be a faulty connection, a basic input/outputsystem (BIOS) problem, a conflict with other hardware, or a faulty drive. If BIOS prob-lems and conflicts have been eliminated, perform the following general steps totroubleshoot drives:1. Remove the computer cover and support beam as described in “Removing andReplacing the Computer Cover and Support Beam” in Chapter 2.2. Remove the interface cable and the DC power connector from the malfunction-ing drive, and inspect them for damage.3. Reconnect the interface and DC power connectors to the appropriate connectorson the drive, making sure they are firmly seated.