Dell Dimension XPS 50 Reference Manual

Contents

support.dell.com Basic Troubleshooting 4-7 If the audio is distorted, make sure that the volume is not turned to its maximumsetting. Turn off the monitor to check for interference. Reseat all speaker connections and make sure they are inserted fully. Verify thatthe audio jacks are not bent or broken. Turn up the volume by clicking the yellow speaker icon in the Windows taskbarand adjusting the volume setting. Plug the speakers into the headphone jack of the CD-ROM or DVD-ROM drive,make sure the headphone volume control is turned up, and play a music CD. If your system includes an integrated audio controller, check for conflicts asdescribed in “Resolving Software and Hardware Incompatibilities” in Chapter 5.Then reinstall the audio drivers (refer to “Audio Drivers” in Chapter 5). If your system has a sound card, refer to “Sound Cards” in Chapter 6 for furthertroubleshooting information.0 * & ! " ) 0?@ ! &NOTE: If your modem can dial and connect to one Internet service provider (ISP) or toa fax machine, your modem is functioning properly. For assistance, contact the ISP towhich you cannot connect.If you are experiencing problems with a modem, perform the following checks. If you have any other telephone devices plugged into this line, such as answeringmachines, dedicated fax machines, or line splitters, then bypass them and plugthe modem cable directly into the telephone connector on the wall. Disconnect the cable from the modem and plug it directly into a telephone.Listen for a dial tone. Check that the modem cable is connected to the green line-in jack on themodem. Reseat the cable connections. Plug a telephone cable into the adjacent telephone jack on the modem and listenfor a dial tone. Try a different cable; if you are using a cable that is 10 feet or more in length, try ashorter one. Low connection speeds can be caused by line noise. If you have persistent prob-lems, contact your telephone company to check for data noise and imbalancedlines. Refer to “Modem” in Chapter 6 for further troubleshooting information.