Dell E1200i ExaScale Installation Manual

Also see for E1200i ExaScale: Configuration guide

Contents

Dell E1200i ExaScale Installation Manual Manual pdf 88 page image

88 | Technical Supportw w w . d e l l . c o m | s u p p o r t . d e l l . c o m 3 To access iSupport services, click the LOGIN link, and enter your userid and password. SeeContacting the Technical Assistance Center , below, for more.Contacting the Technical Assistance CenterHow to Contact Dell Force10TACLog in to iSupport at http://www.force10networks.com/support/, and select the ServiceRequest tab.Information to Submit WhenOpening a Support Case• Your name, company name, phone number, and E-mail address• Preferred method of contact• Model number• Serial Number (see Requesting a Hardware Replacement on page 89)• Software version number• Symptom description• Screen shots illustrating the symptom, including any error messages. These can include:• Output from the show tech-support [non-paged] command (This report is verylong, so the storage buffer in your terminal program should be set high.)• Output from the show logging eventlog [unit] command, where unit is the stackID of the member unit that experienced the failure (This report is included as a sectionin the output of show tech-support.)• Console captures showing the error messages• Console captures showing the troubleshooting steps taken• Saved messages to a syslog server, if one is usedManaging Your Case Log in to iSupport, and select the Service Request tab to view all open cases and RMAs.Downloading Software Updates Log in to iSupport, and select the Software Center tab.Technical Documentation Log in to iSupport, and select the Documents tab. This page can be accessed withoutlogging in via the Documentation link on the iSupport page.Contact Information E-mail: support@force10networks.comWeb: http://www.force10networks.com/support/Telephone:US and Canada: 866.965.5800International: 408.965.5800