The following table lists printer options and suggested corrective actions for related problems. If thesuggested corrective action does not fix the problem, call your service representative.Option ActionDrawers Make sure the connection between drawers (250-sheet drawer or 500-sheet drawer), orthe connection between a drawer and a duplex unit or the printer, is secure.Make sure the print media is loaded correctly. See Loading print media in standard andoptional trays for more details.Duplex unit Make sure the connection between the duplex unit and the printer is secure. If theduplex unit is listed on the menu settings page, but print media jams when it enters orexits the duplex unit, the printer and duplex unit may not be properly aligned.Make sure the duplex front access cover is securely installed.EnvelopefeederMake sure the connection between the envelope feeder and the printer is secure.Make sure the Paper Size setting is correct in both the Paper Menu and in the softwareapplication.Make sure the envelopes are loaded correctly. See Using and loading the optionalenvelope feeder for more details.PrintermemoryCheck to make sure printer memory is securely connected to the printer system board.USBinterfaceMake sure the USB interface card is securely connected to the printer system board.Make sure you are using the correct cable and that it is securely connected.Solving network printing problemsProblem ActionJob did not print or incorrect charactersprinted. For Novell users:Make sure the NT (no tabs) flag is included in the capturestatement.Contacting serviceWhen you call for printer service, be prepared to describe the problem you are experiencing or the errormessage on the display.You need to know your printer model type and serial number. Refer to the label on the back of the printernear the power cord for this information. The serial number is also listed on the menu settings page you canprint from the Utilities Menu. See Printing a menu settings page for more information.
