Back to Contents PageHelp Overview: Dell™ Latitude™ LS PortableComputers User's GuideTechnical Assistance Product InformationHelp Tools Returning Items for Warranty Repair orCreditProblems With Your Order Before You CallTechnical AssistanceIf you need assistance with a technical problem, perform the following steps:Run the Dell Diagnostics as described in "Dell Diagnostics."1.Make a copy of the Diagnostics Checklist and fill it out.2.Use Dell's extensive suite of online services available at Dell's World Wide Web site(http://www.dell.com) for help with installation and troubleshooting procedures.3.If the preceding steps have not resolved the problem and you need to talk to a Delltechnician, call Dell's technical support service.4.When prompted by Dell's automated telephone system, enter your Express ServiceCode to route the call directly to the proper support personnel. If you do not have anExpress Service Code, open the Dell Accessories folder, double-click the ExpressService Code icon, and follow the directions.NOTE: Dell's Express Service Code system may not be available in allcountries.For instructions on using the technical support service, refer to "Technical Support Service" and"Before You Call."Help Overview: Dell Latitude LS Portable Computers User's Guidefile:///C|/Documents and Settings/Administrator/De.../New Web/Documentation/LS/LS User's Guide/help.htm (1 of 6) [5/31/2000 9:50:12 AM]