Verify that the correct SD slot is set as Primary SD Card.8 Check if the micro SD card is functioning properly.9 If the Internal SD Card Redundancy option is set to Enabled at the time of the SD card failure, the sistema prompts you to perform arebuild.NOTA: The rebuild is always sourced from the primary SD card to the secondary SD card.Troubleshooting an optical drivePrerequisiteCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simplerepairs as authorized in your product documentation, or as directed by the online or telephone service and support team.Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructionsthat are shipped with your product.Steps1 Try using a different CD or DVD.2 If the problem is not resolved, enter System Setup and ensure that the integrated SATA controller and the drive's SATA port areenabled.3 Run the appropriate diagnostic test.4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.5 If installed, remove the bezel.6 Remove the system cover.7 Ensure that the interface cable is securely connected to the optical drive and to the controller.8 Ensure that a power cable is properly connected to the drive.9 Install the system cover.Next stepIf the problem persists, see the Getting help section.Troubleshooting a drive or SSDRequisitos previosPRECAUCIÓN: This troubleshooting procedure can erase data stored on the drive. Before you proceed, back up all files on thedrive.PRECAUCIÓN: Many repairs may only be done by a certified service technician. You should only perform troubleshooting andsimple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructionsthat are shipped with your product.Pasos1 Run the appropriate diagnostic test. See the Using system diagnostics section.Depending on the results of the diagnostics test, proceed as required through the following steps.2 If your sistema has a RAID controller and your drives are configured in a RAID array, perform the following steps:a Restart the sistema and press F10 during sistema startup to run the Dell Lifecycle Controller, and then run the HardwareConfiguration wizard to check the RAID configuration.See the Dell Lifecycle Controller documentation or online help for information about RAID configuration.b Ensure that the drives are configured correctly for the RAID array.c Take the drive offline and reseat the drive.d Exit the configuration utility and allow the sistema to boot to the operating system.3 Ensure that the needed device drivers for your controller card are installed and are configured correctly. For more information, see theoperating system documentation.Solución de problemas del sistema 151
