3. Verify that the USB storage device is configured correctly. For more information on configuring theUSB storage device, see the Integrated Dell Remote Access Controller User's Guide at dell.com/esmanuals.4. In the IDRAC Settings Utility, ensure the USB Management Port Mode is configured as Automatic oriDRAC Direct Only.5. Make sure the iDRAC Managed: USB XML Configuration option is either Enabled or Enabled onlywhen the server has default credential settings.6. Remove and re-insert the USB storage device.7. If import operation does not work, try with a different USB storage device.Next stepsIf all troubleshooting fails, see Getting help.Troubleshooting iDRAC Direct (laptop connection)For information on USB laptop connection and server configuration, see the Integrated Dell RemoteAccess Controller User's Guide at dell.com/esmanuals.Steps1. Make sure your laptop is connected to the front USB Management Port, identified by icon witha USB Type A/A cable.2. In the IDRAC Settings Utility, ensure the USB Management Port Mode is configured as Automatic oriDRAC Direct Only.3. If the laptop is running the Windows operating system, ensure the iDRAC Virtual USB NIC devicedriver is installed.4. If the driver is installed, ensure you are not connected to any network through WiFi or cabledethernet as iDRAC Direct uses a non-routable address.Next stepsIf all troubleshooting fails, see Getting help.Troubleshooting a serial I/O deviceSteps1. Turn off the system and any peripheral devices connected to the serial port.2. Swap the serial interface cable with a working cable, and turn on the system and the serial device.If the problem is resolved, replace the interface cable with a known good cable.3. Turn off the system and the serial device, and swap the serial device with a comparable device.4. Turn on the system and the serial device.Next stepsIf the problem persists, see Getting Help.154
