Dell PowerVault 50F Installation And Troubleshooting Manual

Also see for PowerVault 50F: Connection guide User guide Install guide Installation and troubleshooting guide User guide

Contents

Dell PowerVault 50F Installation And Troubleshooting Manual Manual pdf 121 page image

support.dell.com Getting Help 7-3AutoTech ServiceDell’s automated technical support service—AutoTech—provides recorded answersto the questions most frequently asked by Dell customers.When you call AutoTech, you use your touch-tone telephone to select the subjectsthat correspond to your questions. You can even interrupt an AutoTech session andcontinue the session later. The code number that the AutoTech service gives youallows you to continue your session where you ended it.The AutoTech service is available 24 hours a day, seven days a week. You can alsoaccess this service through the technical support service. For the telephone numberto call, refer to “Dell Contact Numbers” found later in this chapter.TechFax ServiceDell takes full advantage of fax technology to serve you better. Twenty-four hours aday, seven days a week, you can call the Dell TechFax line toll-free for all kinds of tech-nical information.Using a touch-tone phone, you can select from a full directory of topics. The technicalinformation you request is sent within minutes to the fax number you designate. Forthe TechFax telephone number to call, refer to “Dell Contact Numbers” found later inthis chapter.TechConnect BBSUse your modem to access Dell’s TechConnect bulletin board service (BBS) 24 hoursa day, seven days a week. The service is menu-driven and fully interactive. The proto-col parameters for the BBS are 1200 to 19.2K baud, 8 data bits, no parity, 1 stop bit.Automated Order-Status SystemYou can call this automated service to check on the status of any Dell products thatyou have ordered. A recording prompts you for the information needed to locate andreport on your order. For the telephone number to call, refer to “Dell Contact Num-bers” found later in this chapter.Technical Support ServiceDell’s industry-leading hardware technical-support service is available 24 hours a day,seven days a week, to answer your questions about Dell hardware.Our technical support staff pride themselves on their track record: more than 90 per-cent of all problems and questions are taken care of in just one toll-free call, usually inless than 10 minutes. When you call, our experts can refer to records kept on yourDell system to better understand your particular question. Our technical support staffuse system-based diagnostics to provide fast, accurate answers to questions.To contact Dell’s technical support service, first refer to the section titled “Before YouCall” and then call the number for your country as listed in “Dell Contact Numbers”found later in this chapter.