154 TroubleshootingNOTE: If you need technical assistance for your printer, contact the printer’smanufacturer.C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setupand troubleshooting information.E N S U R E T H A T T H E P R I N T E R I S T U R N E D O NC H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S• See the printer documentation for cable connection information.• Ensure that the printer cables are securely connected to the printer and the computer.T E S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working bytesting it with another device, such as a lamp.V E R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W SWindows XP:1 Click Start→ Control Panel→ Printers and Other Hardware→ View installedprinters or fax printers.2 If the printer is listed, right-click the printer icon.3 Click Properties→ Ports. For a parallel printer, ensure that the Print to the followingport(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to thefollowing port(s): setting is USB.Windows Vista:1 Click Start → Control Panel→ Hardware and Sound→ Printer.2 If the printer is listed, right-click the printer icon.3 Click Properties and click Ports.4 Adjust the settings, as needed.REINSTALL THE PRINTER DRIVER — See the printer documentation for information onreinstalling the printer driver.Scanner ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in theProduct Information Guide.NOTE: If you need technical assistance for your scanner, contact the scanner’smanufacturer.C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setupand troubleshooting information.U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked (if the scanner has alocking tab or button).
