Quick Reference Guide 53Other software problemsC H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R EM A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N —• Ensure that the program is compatible with the operating system installed on yourcomputer.• Ensure that your computer meets the minimum hardware requirements needed to runthe software. See the software documentation for information.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.B A C K U P Y O U R F I L E S I M M E D I A T E L YU S E A V I R U S - S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S ,CD S , O R DVD SS A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U RC O M P U T E R T H R O U G H T H E S T A R T M E N UMemory ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in theProduct Information Guide.I F Y O U R E C E I V E A N I N S U F F I C I E N T M E M O R Y M E S S A G E —• Save and close any open files and exit any open programs you are not using to see ifthat resolves the problem.• See the software documentation for minimum memory requirements. If necessary,install additional memory (see "Installing a Memory Module" in your User’s Guide).• Reseat the memory modules (see "Memory" in your User’s Guide) to ensure that yourcomputer is successfully communicating with the memory.• Run the Dell Diagnostics (See "Dell Diagnostics" on page 41).I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S —• Reseat the memory modules (see "Memory" in your User’s Guide) to ensure that yourcomputer is successfully communicating with the memory.• Ensure that you are following the memory installation guidelines (see "Installing aMemory Module" in your User’s Guide).
