Solving Problems 71TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D —1 Shut down the computer.2 Disconnect the mouse.3 Turn on the computer.4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.If the touch pad operates correctly, the mouse may be defective.RE I N S T A L L T H E T O U C H P A D D R I V E R — See “Reinstalling Drivers and Utilities.”Video and Display ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the ProductInformation Guide.If the display is blankNOTE: If you are using a program that requires a higher resolution than your computer supports, it isrecommended that you attach an external monitor to your computer.CH E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may bedepleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with anotherdevice, such as a lamp.CH E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensurethat the light is on.CO N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices, powerstrips, and the extension cable to verify that the computer turns on.AD J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword standby in the “Windows Help and SupportCenter”.SW I T C H T H E V I D E O I M A G E — If your computer is attached to an external monitor, press toswitch the video image to the display.If the display is difficult to readAD J U S T T H E B R I G H T N E S S — Press and the up- or down-arrow keyMO V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If your external speakersystem includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer orexternal monitor.EL I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or otherappliances.RO T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate sunlight glare, which can cause poorpicture quality.book.book Page 71 Thursday, September 22, 2005 8:08 AM