TroubleshootingBefore you troubleshootUse this checklist to solve most printer problems:• Make sure the power cord is plugged into the printer and into a working electrical outlet.• Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.• Make sure the printer is turned on.• Make sure the printer is securely connected to the host computer, print server, or other network access point.• Check the printer for error messages, and resolve any errors.• Check for paper jam messages, and clear any jams.• Check the ink cartridges, and install new cartridges if necessary.• Use the Service Center to locate and solve the problem (Windows only).• Turn the printer off, wait about 10 seconds, and then turn the printer back on.Using the Service Center to solve printer problemsThe Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks andcustomer support.To open the Service Center, use one of these methods:Method 1 Method 2If it appears on an error message dialog, click the Foradditional assistance, use the Service Center link.1 Click or Start.2 Click All Programs or Programs, and then select theprinter program folder from the list.3 Select Printer Home.4 From the Support tab, select Service Center.If Troubleshooting does not solve your problemVisit our Web site at support.dell.com to find the following:• Live online technical support• Contact numbers for telephone technical supportSetup troubleshooting• “Incorrect language appears on the display” on page 88• “Printhead errors” on page 88• “Software did not install” on page 91• “Print job does not print or is missing pages” on page 91Troubleshooting87
