Troubleshooting 1213 Click Properties→Tools→ Check Now.The User Account Control window may appear. If you are anadministrator on the computer, click Continue; otherwise, contact youradministrator to continue the desired action.4 Follow the instructions on the screen.E-Mail, Modem, and Internet ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in theProduct Information Guide.NOTE: Connect the modem to an analog telephone jack only. The modem does notoperate while it is connected to a digital telephone network.C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If youcannot open your e-mail attachments:1 In Outlook Express, click Tools→ Options→ Security.2 Click Do not allow attachments to remove the check mark, as needed.C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O NC H E C K T H E T E L E P H O N E J A C KC O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C KU S E A D I F F E R E N T T E L E P H O N E L I N E• Verify that the telephone line is connected to the jack on the modem (thejack has either a green label or a connector-shaped icon next to it).• Ensure that you hear a click when you insert the telephone line connectorinto the modem.• Disconnect the telephone line from the modem and connect it to atelephone, then listen for a dial tone.• If you have other telephone devices sharing the line, such as an answeringmachine, fax machine, surge protector, or line splitter, then bypass themand connect the modem directly to the telephone wall jack. If you areusing a line that is 3 m (10 ft) or more in length, try a shorter one.
