122 TroubleshootingR U N T H E M O D E M H E L P E R D I A G N O S T I C S —Windows XP:1 Click Start→ All Programs→ Modem Helper.2 Follow the instructions on the screen to identify and resolve modemproblems. Modem Helper is not available on certain computers.Windows Vista:1 Click the Windows Vista Start button → All Programs→ ModemDiagnostic Tool.2 Follow the instructions on the screen to identify and resolve modemproblems. Modem diagnostics are not available on all computers.V E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —Windows XP:1 Click Start→ Control Panel→ Printers and Other Hardware→ Phone andModem Options→ Modems.2 Click the COM port for your modem→ Properties→ Diagnostics→ QueryModem to verify that the modem is communicating with Windows.If all commands receive responses, the modem is operating properly.Windows Vista:1 Click the Windows Vista Start button → Control Panel→ Hardwareand Sound→ Phone and Modem Options→ Modems.2 Click the COM port for your modem→ Properties→ Diagnostics→Query Modem to verify that the modem is communicating withWindows.If all commands receive responses, the modem is operating properly.E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you havesubscribed to an Internet service provider. With the Outlook Express e-mailprogram open, click File. If Work Offline has a check mark next to it, clickthe check mark to remove it, and then connect to the Internet. For help,contact your Internet service provider.S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computerperformance, you frequently receive pop-up advertisements, or you are havingproblems connecting to the Internet, your computer might be infected withspyware. Use an anti-virus program that includes anti-spyware protection
