Getting helpYou can download drivers, firmware and documents from the FTP site: https://mft.dell.com/. For more information aboutusername and password, contact your TAM (Tech Account Manager).Topics:• Recycling or End-of-Life service information• Contacting Dell Technologies• Receiving automated support with Secure Connect Gateway (SCG)Recycling or End-of-Life service informationTake back and recycling services are offered for this product in certain countries. If you want to dispose of system components,visit www.dell.com/recyclingworldwide and select the relevant country.Contacting Dell TechnologiesDell provides online and telephone based support and service options. If you do not have an active internet connection, you canfind Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services variesdepending on the country and product, and some services may not be available in your area. To contact Dell for sales, technicalassistance, or customer service issues follow these steps:Steps1. Go to www.dell.com/support/home.2. Select your country from the drop-down menu on the lower right corner of the page.3. For customized support:a. Enter the system Service Tag in the Enter a Service Tag, Serial Number, Service Request, Model, or Keywordfield.b. Click Search.The support page that lists the various support categories is displayed.4. For general support:a. Select your product category.b. Select your product segment.c. Select your product.The support page that lists the various support categories is displayed.5. For contact details of Dell Global Technical Support:a. Click Contact Technical Support.b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Supportteam.Receiving automated support with Secure ConnectGateway (SCG)Dell Secure Connect Gateway (SCG) is an optional Dell Services offering that automates technical support for your Dellserver, storage, and networking devices. By installing and setting up a Secure Connect Gateway (SCG) application in your ITenvironment, you can receive the following benefits:10202 Getting help