Troubleshooting TipsSave time and money! Review the charts on the followingpages first and you may not need to call for service.Before you call for service…40Problem Possible Causes What to DoWater filter indicated as installedincorrectly or a leak is presentmessage on LCD screen.Water filter installed backward or isleaking.Check for leak. If no leak is present, removefilter/bypass plug, rotate 180° and reinstall.Water filter indicator light remainslit after replacing filter.Filter timer has not been reset or filteris installed backward.Internal Dispense models:-Press and hold reset button for 3 secondsExternal Dispense models:-Remove filter and rotate 180 degrees andreinstall.Handle is loose/handle has a gap. Handle needs adjusting See Attach Fresh Food Handle andAttach the Freezer Handle sections fordetailed instructions.Refrigerator beeping This is door alarm Turn off or disable with door closed.If door open and alarm is sounding, you canonly snooze the alarm.Not cooling The cooling system is off See About Controls.Water has poor taste/odor Water dispenser has not been usedfor a long timeDispense water, until all water in system isreplenished.Water in glass is warm Normal when refrigerator is firstinstalledWait 24 hours for the refrigerator tocompletely cool down.Water dispenser has not been usedfor a long timeDispense water, until all water in system isreplenished.Water system has drained Allow several hours for replenishedsupply to chill.Water dispenser does not work Water supply line turned off or notconnectedSee Installing the Water Line.Water filter clogged or filter/bypassplug not installedReplace filter cartridge or remove filter andinstall bypass plug.Air may be trapped in the watersystemPress the dispenser arm for at least 5minutes.Water in reservoir is frozen becausethe controls are set too coldSet the refrigerator control to a warmersetting and wait 24 hours. If the water doesnot dispense after 24 hours, call for service.Water spurting from dispenser Newly installed filter cartridge Run cold water from the dispenser for5 minutes (about 2 gallons)..Water is leaking from dispenser Air may be present in the water linesystem, causing water to drip afterbeing dispensedDispense water for at least 5 minutes toremove air from systemNo water or ice cube production Supply line or shutoff valve is clogged Call a plumberWater filter is clogged Replace filter cartridge or remove filter andinstall bypass plugFilter cartridge not properly installed Remove and reinstall filter cartridge,being certain that it locks in place.Ice maker is turned off Check that the ice maker is turned on. SeeAbout the Automatic Ice Maker.