Before you call for service...Troubleshooting tipsScratches(mayappearas cracks)on cooktopglasssurfaceAreas of discolorationon the glass cooktopsurfacePossible Causes What To DoIncorrect clemfiugmethods being used.Cookware with rough bottomsbeing used or coamse particles(salt or sand) were betweenthe cookwaxe and the surfaceof the cooktop.Cookware has been slidacross the cooktop surface.• Scratches are not remo_al)le. Tin) scratches willbecon/e less xisible in time as a result of cleaning.• To axoid scratches, use tile recommended cleaningl)rocedures. Make s/Ire bottolns of cookware are cleanbetore use, and use cookware with slnootl/bottolns.Food spillovers not cleaned • See tile Cleaning the glass cooktop section.before next use.Hot surface on a model • This is normal. Tile surtace ma) appear discoloredwith a light-colored cooktop, when it is hot. This is temporary and will disappearas the glass cools.Plastic melted Hot cooktop came intoto the glass cooktop contact with plastic placedsurface on the hot cooktop.Pitting (or indentation) Hot sugar mixture spilledof the cooktop on the cooktop.• See the Glass surface- potential for permanentdamage section in tile Cleaning the glass cooktopsurface section.• Call a qualified technician for replacement.42