31Customer service en4 Customer serviceCustomerservice If you are unable to rectify the fault, please contact ourcustomer service. We will always find an appropriatesolution in order to avoid unnecessary visits byengineers.The contact information for your nearest customerservice can be found here or on the enclosed customerservice list.When calling, please state the product number (E-Nr.)and the production number (FD) which can be found onthe rating plate.~ "Getting to know your appliance" on page 23Trust the expertise of the manufacturer. You cantherefore be sure that the repair is carried out by trainedservice technicians who carry original spare parts foryour domestic appliances.Appliance self-testYour appliance features a self-test programme whichdisplays the fault which your customer service canrectify.1 Switch off the appliance and wait 5 minutes.2 Switch on the appliance.3 Within the first 10 seconds after switching on,press and hold the h button for 3 to5 seconds untilan audible signal sounds.The self-test starts. While the self-test is running, along audible signal sounds.▯ If a signal sounds twice and the set temperature isdisplayed again after the self-test has ended, yourappliance is OK.▯ If the freezer compartment h button flashes for 10seconds and 5 signals sound, inform customerservice.When the programme has ended, the applianceswitches over to normal operation.Repair order and advice on faultsContact information for all countries can be found onthe enclosed customer service list.--------GuaranteeDetailed information on the warranty period andwarranty conditions in your country are available fromyour customer service, your dealer and on our website.GB 0344 892 8988 Calls charged at local or mobilerate.IE 01450 2655 0.03 € per minute at peak. Offpeak 0.0088 € per minute.US 877 442 4436 toll-free