Genie 2022 Manual

Also see for 2022: User manual Installation manual

Contents

PN# 37026500123 05/15/2009 27TROUBLESHOOTING GUIDE - OPERATION FOR HELP-1.800.354.3643 OR WWW.GENIECOMPANY.COMPROBLEM WHAT TO DOOpener does NOT runfrom Wall Control.• Check power source.– Plug a lamp into outlet used for power head. If lamp works, power source is OK.– If not, check fuse or circuit breaker.• If power is OK.– Check connections at power head terminals and at Wall Control.• Check for reversed, broken, or cut wires. Staples can cut insulation and short wires. Repair orreplace.Opener runs, but doordoes NOT move.• Make sure carriage is engaged to carriage slide.– Place carriage lever in lock position.• Check to make sure chain/belt is not broken or OFF its track.• Check FORCE ADJUSTMENT (See section ). Door opener will NOT run morethan 30 seconds each way if door does not move.6Opener works from WallControl, but NOT fromremote control.• Confirm vacation lock switch on wall control is OFF. (See section ).• Program remote control code into receiver memory (See section ).• Replace remote control battery (See section ).387Remote control hasless than 25 feetoperating range or nooperation.• Relocate remote control inside car and or point remote control at garage door.• Replace battery (See section ).• Reposition door opener antenna.• Red LED blinks while button is being pushed or LED does not come ON - battery islow, replace battery.8Door starts down, thenSTOPS and goes backup.ORSafe-T-Beam® Systemmalfunction.• If a NEW installation, check Door Arm position, (See section ).• Check if Safe-T-Beam ® Red LED is flashing.• Check Safe-T-Beam ® system for beam obstruction or misalignment of lenses.Realign or replace Sensors. (See section )• Check "CLOSE FORCE" adjustment (See section ).• Check garage door for binding.• If an operational problem exists, and opener will not run closed. The opener can beforced to close as follows (See section ). Hold the wall control button down untildoor is completely closed.• Disconnect the Safe-T-Beam ® System from the opener and contact an authorizedGenie® Dealer or The Genie Company at 1-800-35-GENIE.5632Door starts down, thenSTOPS before it isclosed.ORDoor will only open.• Check CONTACT REVERSE (See section ).• Check garage door for binding.• Wires shorted. Staples can cut insulation and short wires. Repair or replace.• Check "CLOSE FORCE" adjustment (See section ).66Door starts up, butSTOPS before it’scompletely open.• Be sure door, opener, and springs are in good repair, properly lubricated andbalanced (See Maintenance section ).• Check "OPEN" limit setting (See section ).• Check "OPEN FORCE" adjustment (See section ).• WARNING: If you suspect a problem with the garage door hardware or springs, contactan authorized Genie ® Dealer or a trained door system technician, or contact The GenieCompany at 1-800-35-GENIE.1066Door will only run inclose direction.• Check door balance, condition, and door spring.• Check "OPEN FORCE" adjustment (See section ).• WARNING: If you suspect a problem with the garage door hardware or springs, contactan authorized Genie ® Dealer or a trained door system technician, or contact The GenieCompany at 1-800-35-GENIE.6Door opener starts forno reason.• Was a remote control lost or stolen? Erase all remote control codes from receivermemory and reprogram (See section ).• Button stuck on Wall Control or remote.• Check CLOSE limit switch setting (See section ).• Wires shorted. Staples can cut insulation and short wires. Repair or replace.67Noisy operation. • Be sure all fasteners are tight.• Be sure door and opener are in good repair, properly lubricated and balanced (SeeMaintenance section ).10

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