IBM Aptiva 2162 Series Hardware Maintenance Service

Factory-Installed Modem AdapterNote: The factory-installed modem is a 33.6 Kbps or 55.6 Kbps DSVD(Digital Simultaneous Voice and Data) modem with cables for WakeUp on Ring and sound adapter card.If the factory-installed modem has been replaced with a differentinternal modem, Wake Up on Ring may not be supported unless thereplacement modem has a 2-pin Wake Up on Ring keyed connector.See “Modem Card” on page 5-9.001– Insert the Diagnostics and Utilities CD into the CD-ROM Drive.– Power-off the system unit and wait 10 seconds.– Power-on the system unit.– If any new symptom appears, go to “Index of Symptoms, Messages, ErrorCodes, or Beeps” on page 2-9.– From the Aptiva Diagnostics and Utilities Menu, select AdvancedDiagnostics.– Select Diagnostics, Modules, then User Diagnostics.– Run the diagnostics on the modem adapter card.DID ANY TESTS FAIL?Yes No002– Link to a computer service, such as a bulletin board or to anothercomputer.DID THE MODEM COMMUNICATE?Yes No003– Check the outside phone line by connecting a workingtelephone to the telephone wall jack. Listen for a dial tone.– If the phone line is good, replace the modem. If the symptomremains, replace the system board.– If the phone line is bad, tell the customer to contact thetelephone company. The modem does not need replacing.004(Step 004 continues)Check Procedures 2-61