IBM MICRO TOWER 2169 Hardware Maintenance Manual

Contents

152Appendix A. Online Support InformationThis section describes online technical support servicesavailable to help repair the computer.This section covers:q IBM PC Company Fax-Back Serviceq IBM useful sites on the World Wide Web (WWW)q IBM Online Assistantq Discussion ForumsThe IBM PC Company offers online resources including severalInternet World Wide Web sites, the IBM Online HelpCentersupport areas, and a Fax-Back service.The IBM Automated Fax-Back System offers a variety of IBMcomputer-related articles. To access this service, call 800-IBM-3395. The Fax-Back system file library can also be accessedthrough the PC Company BBS.The IBM Online Assistant will help you to diagnose and resolvetechnical problems by giving you access to the same tools usedby IBM PC HelpCenter specialists. IBM Online Assistant guidesyou from symptom to resolution, by asking simple questionsbased on the collective experience of IBM senior supportspecialists. In addition many recommended next steps link tothe extensive IBM online library, providing access to supportinginformation during the diagnostic process. To access the OnlineAssistant go to the IBM support web site,(http://www.ibm.com/support) press the profile button and setup your personal profile. Your profile will give you access to theIBM Online Assistant through your personalized page.For other technical questions your personalized page will alsogive you access to IBM Discussion Forums. The forums aremonitored by IBM HelpCenter technicians to answer yourtechnical questions.Here are useful IBM Internet addresses for information:http://www.ibm.com/supportIBM Home Page on the World Wide WebCopyright IBM Corp. 2000

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