71q Make sure that the monitor refresh rate is correct.q Note any symptoms, messages, error codes, or beeps.q Make sure that there are no diskettes or CDs in the drives.002 - DOES AN IBM LOGO SCREEN APPEAR? (YES,READ AHEAD. NO, GO TO STEP 004.)q Insert the diagnostics diskette in the diskette drive.q Alternatively, if your machine has diagnostics programs ona recovery partition on the HDD do the following:q Select F11 when prompted to start the ProductRecovery Programq Select System Utilities from the menuq Select Run Diagnostics from the menu.003 - DOES SYSTEM LOAD THE DIAGNOSTICSPROGRAM FROM THE DISKETTE DRIVE? (YES,READ AHEAD. NO, GO TO STEP 004.)q Follow the instructions on the screen and select Utilityfrom the diagnostics program menu.q Select Tech Support Form from the menu, press F5 toexecute, then generate a system configuration report.q Compare the system configuration list with the actualdevices installed in system.NOTE: If necessary, remove the machine cover andvisually compare the devices installed in systemto those shown in the system configuration report.q Go to step 006.004 - DO ANY MESSAGES, ERROR CODES, ORSYMPTOMS APPEAR? (YES, READ AHEAD. NO,GO TO STEP 005)q Go to “Index of Symptoms, Messages, Error Codes, orBeeps” on page 74.q End.
