IBM NetVista Hardware Maintenance Manual

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Contents

Using the diagnostics CDComplete the following steps to start the IBM Enhanced Diagnostics using the CD:1. Turn off your computer and any attached devices.2. Turn on all attached devices; then, turn on your computer.3. When you see Press F1 For Configuration/Setup, press the F1 key.4. When the Configuration/Setup Utility menu appears, select Boot.5. Change the First Boot Device to the appropriate CD-ROM.6. Note the device selected as the First Startup Device. Later, you must restore thissetting.7. Press Esc one time to return to the Configuration/Setup Utility menu.8. Select Exit from the main menuImportant:When you finish running the diagnostics and utilities, remove the CD from theCD-ROM drive and turn off the computer. You must restore the First StartupDevice to the original settings. Use steps 2 through 7 of this procedure to dothis.9. Save your configuration.Downloading the diagnostics programComplete the following steps to download the latest image of the IBM EnhancedDiagnostics from the World Wide Web and create a startable Enhanced Diagnosticsdiskette:1. Go to the following World Wide Web site: http://www.ibm.com/pc/support/2. Download the diagnostics file for your computer to a hard disk drive directory(not to a diskette).3. Go to a DOS prompt and change to the directory where the file wasdownloaded.4. Insert a blank high-density diskette in diskette drive A.5. Type in the following, and then press Enter: filename a: where filename is thename of the file you downloaded from the Web.The downloaded file is self-extracting and will be copied to the diskette. When thecopy completes, you have a startable IBM Enhanced Diagnostics diskette.Using the diagnostic disketteComplete the following steps to start the IBM Enhanced Diagnostics using thediagnostics diskette:1. Turn off your computer and any attached devices.2. Insert the IBM Enhanced Diagnostics diskette into the diskette drive.3. Turn on all attached devices; then, turn on your computer.4. Follow the instructions on the screen.5. Place the Device Drivers and IBM Enhanced Diagnostics CD in the CD-ROMdrive. The diagnostics will load. Follow the instructions on the screen to runthe diagnostics.When the tests have completed, you can view the Test Log by selecting Utilityfrom the top of the screen.If the hardware checks out OK but the problem persists during normal computeroperations, a software error might be the cause. If you suspect a software problem,refer to the information that comes with the software package.10 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual