IBM NetVista Special Instructions Manual

Also see for ThinkPad R40: User guide User manual Setup guide Hardware Maintenance Manual Hardware Maintenance Manual

Contents

Important informationYour system board, which contains an IBM embedded security subsystem, hasbeen replaced during servicing of your computer. If you have done all of thefollowing, you will not be able to log on:v Downloaded and installed IBM Client Security Software version 5.x or earlierv Enabled the IBM User Verification Manager (UVM) secure logon interfacev Had your system board replaced during servicing of your computerRestoring your encryption keysTo restore your security keys and regain access to your IBM embedded securitysubsystem, follow the directions on the http://www.pc.ibm.com/qtechinfo/MIGR-46112.html Web site.If your computer requires a security key restoration, you will not be able todownload the utility from the Internet using the serviced computer. You must useanother computer to download the required utility.Telephone technical supportIf you cannot use another computer or cannot access the Web site to download theutility, call the IBM HelpCenter® for further assistance. An IBM servicerepresentative will guide you through a manual recovery of your system. Providereference code MIGR-46303 when you contact a service representative.For the support telephone number and support hours by country, refer to thefollowing table. If the number for your country or region is not listed, contact yourIBM reseller or IBM marketing representative. Response time may vary dependingon the number and nature of the calls received.Support 24 hours a day, 7 days a weekCanada (Toronto only) 416-383-3344Canada (all other) 1-800-565-3344U.S.A. and Puerto Rico 1-800-772-2227All other countries and regions Go to http://www.ibm.com/pc/support/, andclick Support Phone List.