Table 3. List of POST error codes (continued)v Follow the suggested actions in the order in which they are listed in the Actioncolumn until the problem is solved.v See the parts listing in the Problem Determination and Service Guide to determinewhich components are customer replaceable units (CRU) and which componentsare field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step mustbe performed only by a trained service technician.Error code Description Action1962 A hard disk drive does not containa valid boot sector. 1. Make sure that a startableoperating system is installed.2. Run the hard disk drivediagnostic tests.3. Reseat the followingcomponents:a. Hard disk driveb. Hard disk drive cables4. Replace the followingcomponents one at a time, inthe order shown, restarting theserver each time:a. Hard disk drive cablesb. Hard disk drivec. (Trained service technicianonly) System boardd. Power supply2462 Video memory configuration error. 1. Optional video adapter (ifinstalled)2. (Trained service technicianonly) System board8603 Pointing device error. 1. Reseat the pointing-devicecable.2. If you are using an externalUSB hub, disconnect thepointing device from the huband connect it directly to theserver.3. Replace the pointing device.4. (Trained service technicianonly) Replace the systemboard.54 System x3455 Types 7984 and 7986: Installation Guide
