IBM System x3800 Problem Determination And Service Manual

Also see for x3800 - System - 8865: Installation guide Manual User guide Configuration and options guide Installation guide

Contents

POST and SMI error messagesBIOS can log two types of error messages in the BMC log and the system-error log:POST events, which occur during system startup, and SMI events, which aregenerally run time errors detected by hardware. The following table describes thepossible POST and SMI error messages and suggested actions to correct thedetected problems.v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Error message ActionPOST reporting Processor Event: Invalidconfiguration of processor card. ChassisNumber = X.Make sure that all microprocessors have the same part number.POST reporting Processor Event: Processormismatch detected. Chassis Number = X.Processor Number = Y.1. Make sure that the BIOS code is at the latest level.2. Make sure that all microprocessors have the same partnumber.3. (Trained service technician only) Replace the microprocessor.POST reporting Processor Event: POST doesnot support current stepping of processor.Chassis Number = X, Processor Number = Y.1. Make sure that the BIOS code is at the latest level.2. Make sure that all microprocessors have the same partnumber.3. (Trained service technician only) Replace the microprocessor.POST reporting Processor Event: Unable toapply microcode (patch) update. ChassisNumber = X. Processor Number = Y.(Trained service technician only) Replace the microprocessor.POST reporting Processor Event: Processorfailed BIST. Chassis Number= X. ProcessorNumber = Y.(Trained service technician only) Replace the microprocessor.POST reporting memory event: North BridgeUncorrectable memory error occurred. ChassisNumber = X. Memory Card = Y. Memory DIMM= Z.1. Reseat the DIMM.2. If the DIMM was disabled by the user, run theConfiguration/Setup Utility program and enable the DIMM.3. Replace the DIMM.4. If the DIMM was disabled by the user, run theConfiguration/Setup Utility program and enable the DIMM.POST reporting memory event: North BridgeCorrectable memory threshold occurred.Chassis Number = X. Memory Card = Y.Memory DIMM = Z. Failing Symbol = 0xcb.1. Reseat the DIMM.2. If the DIMM was disabled by the user, run theConfiguration/Setup Utility program and enable the DIMM.3. Replace the DIMM.4. If the DIMM was disabled by the user, run theConfiguration/Setup Utility program and enable the DIMM.POST reporting memory event: DIMM Disabled -Failed ECC Test. Chassis Number = X. MemoryCard = Y. Memory DIMM = Z.1. Reseat the DIMM.2. If the DIMM was disabled by the user, run theConfiguration/Setup Utility program and enable the DIMM.3. Replace the DIMM.4. If the DIMM was disabled by the user, run theConfiguration/Setup Utility program and enable the DIMM.Chapter 2. Diagnostics 91