v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Error code Description Action178x Fixed disk error. 1. Reseat the hard disk drive cables.2. Replace the hard disk drive cables.3. Run the hard disk drive diagnostic tests.4. Reseat the following components:a. Optional ServeRAID-8i adapterb. Hard disk drivec. I/O board5. Replace the components listed in step 4 one at atime, in the order shown, restarting the servereach time.1800 Unavailable PCI hardware interrupt. 1. Run the Configuration/Setup Utility program andadjust the adapter settings.2. Remove each adapter one at a time, restartingthe server each time, until the problem is isolated.1962 A drive does not contain a valid boot sector. 1. Make sure that a bootable operating system isinstalled.2. Run the hard disk drive diagnostic tests.3. Reseat the following components:a. SAS driveb. SAS hard disk drive backplane cablesc. I/O board4. Replace the components listed in step 3 one at atime, in the order shown, restarting the servereach time.5962 IDE CD or DVD drive configuration error. 1. Run the Configuration/Setup Utility program andload the default settings (see “Configuration/SetupUtility menu choices” on page 159).2. Reseat the following components:a. CD or DVD drive cableb. CD or DVD drivec. I/O board3. Replace the components listed in step 2 one at atime, in the order shown, restarting the servereach time.8603 Pointing-device error. 1. Reseat the following components:a. Pointing deviceb. I/O board2. Replace the components listed in step 1 one at atime, in the order shown, restarting the servereach time.Chapter 2. Diagnostics 25
