IBM System x3800 Problem Determination And Service Manual

Also see for x3800 - System - 8865: Installation guide Manual User guide Configuration and options guide Installation guide

Contents

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Error code Description Action289 A DIMM has been disabled by the user orby the system. 1. If the DIMM was disabled by the user, run theConfiguration/Setup Utility program and enablethe DIMM.2. Make sure that the DIMM is installed correctly(see “Memory card and memory module (DIMM)”on page 124).3. Reseat the DIMM.4. Replace the DIMM.301 Keyboard or keyboard controller error. 1. If you have installed a USB keyboard, run theConfiguration/Setup Utility program and enablekeyboardless operation to prevent the POST errormessage 301 from being displayed during startup.2. Reseat the following components:a. Keyboardb. I/O board3. Replace the components listed in step 2 one at atime, in the order shown, restarting the servereach time.303 Keyboard controller error. 1. Reseat the following components:a. I/O boardb. Keyboard2. Replace the components listed in step 1 one at atime, in the order shown, restarting the servereach time.1600 The baseboard management controllerfailed BIST (built-in self-test). 1. Update the BMC firmware (see “Updating thefirmware” on page 157).2. Reseat the following components:a. Microprocessor trayb. I/O boardc. PCI adapters3. (Trained service technician only) Replace themicroprocessor tray.Chapter 2. Diagnostics 23