The Product Recovery program is in a section of your harddisk drive that is not displayed by Windows Explorer.Note: The recovery process might take up to 2 hours.AttentionAll of the files on the primary hard diskpartition (usually drive C) will be lost in therecovery process. Be sure to back up copiesof the files you have saved on your drive Cbefore you begin.To use the Product Recovery program to restore yourpre-installed software, do the following:1. If possible, save all your files and shut down youroperating system.2. Turn off your computer.3. Turn on your computer. Watch the display carefully.When the following message is displayed, press theblue Access IBM button to open the Access IBMPredesktop Area: “To interrupt normal startup, pressthe blue Access IBM button.” (If Windows is notrunning normally and does not open, the Access IBMPredesktop Area will open automatically.)4. Double-click the Recover to factory contents.5. Follow the instructions on the screen.6. When the Product Recovery program finishes, yourcomputer will restart and begin the configurationprocess.Using the recovery CDTo create the service partition and install the preloadedsystem from the recovery CD, do the following:To create the service partition:1. Erase all partitions on the hard-disk drive, using FDISKor a similar application.2. Boot with the recovery CD (and the boot diskette ifrequired.)3. Following message is displayed: “Your computeroriginally included a Product Recovery program ...Reinstall the Product Recovery program? (Y/N) [ ]”.Note: If the hard-disk drive contains any partitions, youdo not receive this message; go to step 1.4. Press Y key. The service partition is created andloaded with the Product Recovery program files.Related service informationGeneral descriptions 29