IBM x3350 - System - 4192 Installation Manual

Also see for System x3350 Type 4192: User guide

Contents

Appendix A. Getting help and technical assistanceIf you need help, service, or technical assistance or just want more informationabout IBM products, you will find a wide variety of sources available from IBM toassist you. This section contains information about where to go for additionalinformation about IBM and IBM products, what to do if you experience a problemwith your system, and whom to call for service, if it is necessary.Before you callBefore you call, make sure that you have taken these steps to try to solve theproblem yourself:v Check all cables to make sure that they are connected.v Check the power switches to make sure that the system and any optionaldevices are turned on.v Use the troubleshooting information in your system documentation, and use thediagnostic tools that come with your system. Information about diagnostic tools isin the Problem Determination and Service Guide on the IBM Documentation CDthat comes with your system.v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to checkfor technical information, hints, tips, and new device drivers or to submit arequest for information.You can solve many problems without outside assistance by following thetroubleshooting procedures that IBM provides in the online help or in thedocumentation that is provided with your IBM product. The documentation thatcomes with IBM systems also describes the diagnostic tests that you can perform.Most systems, operating systems, and programs come with documentation thatcontains troubleshooting procedures and explanations of error messages and errorcodes. If you suspect a software problem, see the documentation for the operatingsystem or program.Using the documentationInformation about your IBM system and preinstalled software, if any, or optionaldevice is available in the documentation that comes with the product. Thatdocumentation can include printed documents, online documents, readme files, andhelp files. See the troubleshooting information in your system documentation forinstructions for using the diagnostic programs. The troubleshooting information orthe diagnostic programs might tell you that you need additional or updated devicedrivers or other software. IBM maintains pages on the World Wide Web where youcan get the latest technical information and download device drivers and updates.To access these pages, go to http://www.ibm.com/systems/support/ and follow theinstructions. Also, some documents are available through the IBM PublicationsCenter at http://www.ibm.com/shop/publications/order/.Getting help and information from the World Wide WebOn the World Wide Web, the IBM Web site has up-to-date information about IBMsystems, optional devices, services, and support. The address for IBM System xand xSeries ® information is http://www.ibm.com/systems/x/. The address for IBMBladeCenter ® information is http://www.ibm.com/systems/bladecenter/. The addressfor IBM IntelliStation ® information is http://www.ibm.com/intellistation/.© Copyright IBM Corp. 2008 55