v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determinewhich components are customer replaceable units (CRU) and which components are field replaceableunits (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Error code Description Action00019502 Processor 2 is not functioning; check VRMand processor LEDs. 1. (Trained service technician only) Reseatmicroprocessor 2.2. Replace the following components one at a time,in the order shown, restarting the server eachtime:a. (Trained service technician only)Microprocessor 2b. (Trained service technician only) Systemboard00019701 Processor 1 failed the built-in self-test(BIST). 1. (Trained service technician only) Reseatmicroprocessor 1.2. Replace the following components one at a time,in the order shown, restarting the server eachtime:a. (Trained service technician only)Microprocessor 1b. (Trained service technician only) Systemboard00019702 Processor 2 failed the built-in self-test(BIST). 1. (Trained service technician only) Reseatmicroprocessor 2.2. Replace the following components one at a time,in the order shown, restarting the server eachtime:a. (Trained service technician only)Microprocessor 2b. (Trained service technician only) Systemboard01298001 No update data for processor 1. 1. Make sure that all microprocessors have thesame cache size (see “Using theConfiguration/Setup Utility program” on page 166.2. Update the BIOS code (see “Updating thefirmware” on page 165).3. (Trained service technician only) Reseatmicroprocessor 1.4. (Trained service technician only) Replacemicroprocessor 1.Chapter 2. Diagnostics 35
