v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determinewhich components are customer replaceable units (CRU) and which components are field replaceableunits (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Error code Description Action001-292-000 Core system: failed/CMOS checksum failed. Load the BIOS default settings by using theConfiguration/Setup Utility program, and run the testagain (see “Using the Configuration/Setup Utilityprogram” on page 166).005-xxx-000 Failed video test. 1. Reseat the video adapter, if one is installed.2. (Trained service technician only) Replace thesystem board.011-xxx-000 Failed COM1 serial port test. 1. Check the loopback plug that is connected to theexternalized serial port.2. Check the cable from the externalized serial portto the system board.3. (Trained service technician only) Replace thesystem board.015-xxx-001 Failed USB test. (Trained service technician only) Replace the systemboard.015-xxx-198 Remote Supervisor Adapter II SlimLineinstalled or USB device connected duringUSB test.1. If a Remote Supervisor Adapter II SlimLine isinstalled as an option, remove it and run the testagain.2. Remove all USB devices and run the test again.3. (Trained service technician only) Replace thesystem board.020-xxx-000 Failed PCI Interface test. 1. Reseat the PCI, PCI-X, or PCI Express adapter.2. Replace the following components one at a time,in the order shown, restarting the server eachtime:a. Adapterb. (Trained service technician only) Systemboard030-265-001 Communication Error. 1. Update the microcode for the Serial AttachedSCSI (SAS)/SATA controller (see “Updating thefirmware” on page 165).2. Update the BIOS code (see “Updating thefirmware” on page 165).3. (Trained service technician only) Replace thesystem board.030-266-001 A SAS/SATA Channel Error. 1. Update the microcode for the onboard SerialAttached SCSI (SAS)/SATA controller (see“Updating the firmware” on page 165).2. Update the BIOS code (see “Updating thefirmware” on page 165).3. (Trained service technician only) Replace thesystem board.Chapter 2. Diagnostics 61
