NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE. 15TROUBLESHOOTINGSymptom Possible Causes Who Performs CorrectiveActionCorrective Action1. Fireplace turns off and will notturn on and an audible beepingnoise can be heard.Fireplace has overheated. Homeowner The appliance is protected with a safetydevice to prevent it from overheating. Ifthe fireplace should overheat, a thermalswitch will disconnect power to theunit and will not come back on withoutbeing reset. Reset it by turning themain power switch off (or optional wallswitch or wall thermostat, if installed)and waiting 10 minutes then turning itback on. If the thermal switch continuesto trip repeatedly contact a qualifi edservice technician.2. Flame is fixed (unmoving). Wiring may be loose or the fl amemotor may be defective.Qualified service technician Inspect all wiring for loose connec-tions. If the wire connections are good,replace the flame motor.3. Flame sputters. Flame motor is defective. Qualified service technician Replace flame motor.4. Remote control does not work. Low batteries.Unit switch and/orwall switch in “on” position.Homeowner Replace aa batteries in remote control.If problem persists, there may havebeen a loss of power to the unit as apossible result from a power failure(i.E. Breaker tripped).Turn off main power on/off switch (seefi gure 4) and/or optional wall switch (ifapplicable).5. Circuit breaker trips or fuse blowswhen the unit is turned on.Improper circuit current rating. Qualified service technician Check the house circuit to ensure it ison a dedicated circuit with proper amp.Rating. If the circuit breaker continuesto trip (or blown fuses), inspect wiringfor a loose connection or a dead short.Repair or replace wiring and/or con-nectors as necessary.