Kantronics KPC–3 Plus User Manual
Also see for KPC-3 Plus: User guideUser guideManual
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12Return/Repair ProceduresImportant: Our repair statistics show that over 70 percent of the units returned for service donot, in fact, require any service. Therefore, we advise you to please double-check the followinglist of common, user-solvable, sources of difficulty before contacting Kantronics about returningyour unit for service.Check-List for Possible ProblemsShould you encounter difficulty in getting your equipment to ―talk‖ to your computer, pleaseperform at least the following limited checks before calling or writing:Carefully check your wiring connections to the 232 port.If you purchased third-party cables, double-check to be sure that they conform to theKantronics‘ wiring instructions in this manual.Verify your terminal baud.It may be useful to perform a ―Hard Reset‖. (See Hard Reset section.) If service or repairs stillappear necessary after you have checked the items listed above, it may be wise to call, fax, e-mail or write Kantronics to determine if the problem can be solved without returning the unit.Return ProceduresWhen calling, report the product name and ask for the Service Department. Please have thefollowing information available:The unit name and serial number (the serial number is found on the bottom of the unit).The firmware version number (the version number is displayed when you give the Versioncommand).If possible, you should have the unit and your computer available to perform troubleshootingoperations when you call.The Service Department telephone hours are 8:00 AM to 12:00 Noon and 1:00 PM to 5:00 PMCentral Time, Monday through Friday. If you call outside these hours, the phone will just ring.The service department telephone is not connected to the main switchboard and theswitchboard receptionist cannot transfer you to the service number. If lines are busy, you maywish to (and it may be faster to) contact service by fax, or e-mail. Service e-mail is checkedtwice per day. Before contacting us, please take the time to list out your problem fully andcarefully.When writing, faxing, or e-mailing Kantronics, include a clear description of the problem, unitname, firmware version, computer type, computer software used and if possible a list ofcurrent parameter values for your unit (as shown in a DISPLAY listing). Be sure to include areturn fax number and/or e-mail address. |
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