9292 93Return to the Top pageTroubleshootingReturn to the Top pageTroubleshootingProblems And SolutionsIf any trouble occurs, first check the following table for possible problems.• Some functions of this unit may be disabled by some settings made on this unit.• What might seem to be a malfunction in your unit may just be the result of slight misoperationor miswiring.About settingsProblem Reason Solution• Cannot set up the subwoofer.• Cannot set up subwoofer phase.• No output from the subwoofer.• Cannot set up the low pass filter.• Cannot set up the high pass filter.Subwoofer is not setto on.Set the subwoofer to on.See Speaker setup (P.82).The dual zone functionis enabled.Set the dual zone function to off.See Zone Control (P.86).• Cannot select the outputdestination of the subsource inthe dual zone.• Cannot adjust the volume of therear speakers.The dual zone functionis disabled.Set the dual zone function to on.See Zone Control (P.86).• Cannot set up the equalizer.• Cannot set up the crossovernetwork.The dual zone functionis enabled.Set the dual zone function to off.See Zone Control (P.86).About audio operationsProblem Reason SolutionRadio reception is poor. The car antenna is notextended.Pull out the antenna all the way.The antenna controlwire is not connected.Connect the wire correctly.See “Connection” in the Quick Start Guide.Cannot play audio files stored ina disc.“CD Read” is set to “2”. Set “CD Read” to “1”.See Disc setup (P.29).Cannot select a folder. The random playfunction is enabled.Turn off the random function.Cannot perform repeat playduring VCD playback.The PBC function isenabled.Turn off the PBC function.The specified disc does not play,but another one plays instead.The disc is quite dirty. Clean the disc.See Precautions on handling discs (P.4).The disc is severelyscratched.Try another disc instead.The sound skips when an audiofile is being played.The disc is scratchedor dirty.Clean the disc.See Precautions on handling discs(P.4).The recordingcondition is bad.Record the file again or use another disc.Troubleshooting OtherProblem Reason SolutionThe Touch Sensor Tone doesn’tsound.The preout jack is beingused.The Touch Sensor Tone cannot be outputfrom the preout jack.Error MessagesWhen you fail to operate the unit correctly, the cause of the failure appears as the message onthe screen.Error Message Cause SolutionProtect Protective circuit has been activatedbecause a speaker cord has shortedor it has come in contact with thecar chassis.Wire or insulate the speaker cord asappropriate and then push the button (P.95).Hot Error When the internal temperature ofthis unit rises to 60°C or more, theprotection circuit is activated andyou may not be able to operatethe unit.Use the unit again after reducing thetemperature of the unit.Mecha Error The disc player is malfunctioning. Eject the disc and try inserting it again. Contactthe Kenwood dealer if this indicator continuesblinking or the disc cannot be ejected.Disc Error An unplayable disc is inserted. Change the disc.See Playable Media And Files (P.96).Read Error The disc is quite dirty. Clean the disc.See Precautions on handling discs (P.4).Disc is upside down. Load the disc with the labeled side up.Region CodeErrorThe disc you wanted to play has aregion code that cannot be playedwith this unit.See Region Codes In The World (P.101) or tryanother disc.Parental LevelErrorThe disc you wanted to play has ahigher level than the parental levelyou set.Set the parental level.See Parental level (P.28).Error 07–67 The unit is not operating correctlydue to some reason or other.Push the unit’s Reset button. If the “Error07−67” message does not disappear, see yournearest Kenwood dealer.No Device(USB device/ SDCard)The USB device/ SD Card is selectedas a source although no USB device/SD Card is connected.Change the source to any source other thanUSB/ iPod/ SD Card. Connect a USB device/ SDCard, and change the source to USB/ SD again.Disconnected(iPod)The iPod is selected as a sourcealthough no iPod is connected.Change the source to any source other thaniPod. Connect an iPod, and change the sourceto iPod again.No Media file(USB device/ SDCard)The connected USB device/ SD Cardcontains no playable audio/ AV file.Media was played that doesn’t havedata recorded that the unit can play.See Playable Media And Files (P.96) andtry another USB device/ SD Card.