ENGLISH 19Symptom RemedyCD / USB / iPod“NA FILE” Make sure the disc contains supported audio files. ( 20, 21)“NO DISC” Insert a playable disc into the loading slot.“TOC ERROR” Make sure the disc is clean and inserted properly.“PLEASE EJECT” Reset the unit. If this does not solve the problem, consult yournearest service center.“READ ERROR” Copy the files and folders onto the USB device again. If this doesnot solve the problem, reset the USB device or use another USBdevice.“NO DEVICE” Connect a USB device, and change the source to USB again.“COPY PRO” A copy-protected file is played.“NA DEVICE” Connect a supported USB device, and check the connections.“NO MUSIC” Connect a USB device that contains playable audio files.“iPod ERROR” • Reconnect the iPod.• Reset the iPod.ANDROID• Sound cannot be heardduring playback.• Sound output only fromthe Android device.• Reconnect the Android device.• If in [HAND MODE], launch any media player application on theAndroid device and start playback.• If in [HAND MODE], relaunch the current media playerapplication or use another media player application.• Restart the Android device.• If this does not solve the problem, the connected Android deviceis unable to route the audio signal to unit. ( 21)Cannot playback at[BROWSE MODE].• Make sure KENWOOD MUSIC PLAY APP is installed on theAndroid device. ( 7)• Reconnect the Android device and select the appropriate controlmode.• If this does not solve the problem, the connected Android devicedoes not support [BROWSE MODE]. ( 21)TROUBLESHOOTINGSymptom RemedyANDROID“NO DEVICE” or“READING” keepsflashing.• Switch off the developer options on the Androiddevice.• Reconnect the Android device.• If this does not solve the problem, theconnected Android device does not support[BROWSE MODE]. ( 21)Playback is intermittentor sound skips.Turn off the power saving mode on the Androiddevice.“ANDROID ERROR” /“NA DEVICE”• Reconnect the Android device.• Restart the Android device.Bluetooth®No Bluetooth device isdetected.• Search from the Bluetooth device again.• Reset the unit. ( 3)Bluetooth pairingcannot be made.• Make sure you have entered the same PIN codeto both the unit and Bluetooth device.• Delete pairing information from both the unitand the Bluetooth device, then perform pairingagain. ( 9)Echo or noise is heardduring a phoneconversation.• Adjust the microphone unit’s position. ( 9)• Check the [ECHO CANCEL] setting. ( 11)Phone sound qualityis poor.• Reduce the distance between the unit and theBluetooth device.• Move the car to a place where you can get abetter signal reception.Voice calling method isnot successful.• Use voice calling method in a more quietenvironment.• Reduce the distance from the microphone whenyou speak the name.• Make sure the same voice as the registeredvoice tag is used.