Chapter 13: Troubleshooting and Technical SupportXPress DR+ User Guide 102Technical SupportIf you are experiencing an error that is not described in this chapter, or if you are unableto fix the error, you have the following options:To check our online knowledge base or send a question to Technical Support, go tohttp://www.lantronix.com/support.Technical Support Europe, Middle East, and AfricaPhone: +33 (0) 1 39 30 41 72Email: eu_techsupp@lantronix.com or eu_support@lantronix.comFirmware downloads, FAQs, and the most up-to-date documentation are available atwww.lantronix.com/supportWhen you report a problem, please provide the following information: Your name, and your company name, address, and phone number Lantronix model number Lantronix MAC number Software version (on the first screen shown when you Telnet to port 9999) Description of the problem Status of the unit when the problem occurred (please try to include informationon user and network activity at the time of the problem)
