xPico® Wi-Fi® Embedded Device Server User Guide 39Appendix A: Technical SupportIf you are unable to resolve an issue using the information in this documentation, please contactTechnical Support:Technical Support USCheck our online knowledge base or send a question to Technical Support athttp://www.lantronix.com/support.Technical Support Europe, Middle East, AfricaPhone: +33 13 930 4172Email: eu_techsupp@lantronix.com or eu_support@lantronix.comFirmware downloads, FAQs, and the most up-to-date documentation are available athttp://www.lantronix.com/supportWhen you report a problem, please provide the following information: Your name, and your company name, address, and phone number Lantronix model number Lantronix serial number/MAC address Firmware version (on the first screen shown when you Telnet to the device and type show) Description of the problem Status of the unit when the problem occurred (please try to include information on user andnetwork activity at the time of the problem) Additionally, it may be useful to export and submit the exported XML Configuration file.
