Installing the Terminal 2-59Out-of-Box FailuresDuring installation if there is an Out of Box failure, the defective component will bereplaced. The defective part number must be identified by trained service personnel. Ifrequired, contact your Equipment Provider, NCR Customer Service or your ServiceProvider to diagnose the failure to the component level.A replacement component can be acquired by contacting the NCR CustomerSatisfaction Hotline between the hours of 8AM and 5PM EST, Monday - Friday:• 1-800-528-8658 (USA)• 770-623-7400 (Internationally)orE-mail: CustomerSat.Retail@NCR.comPlease have the following information available:1. NCR Order Number (Order # on label of box)2. Product Model Number3. Unit Serial Number4. NCR part number of defective/missing/wrong component5. Number of Units Staged/Installed6. Organization Code7. Shipping Address with Contact Name & Phone Number
