NEC DS1000 Product Description

Also see for DS2000 IntraMail: User guide Feature handbook User guide Feature handbook Feature handbook

Contents

NEC DS1000 Product Description Manual pdf 129 page image

Section 3: FeaturesDS1000/2000 Product Description Section 3: Features 1193Transferring to Voice MailBy using Transfer to Voice Mail, an extension user can Transfer a call to the user’s own or aco-worker’s mailbox. After the Transfer goes through, the caller can leave a message in the mail-box. The called extension can be idle, busy on a call, or in Do Not Disturb.Conversation RecordWhile on a call, an extension user can have Voice Mail record the conversation. The keyset user justpresses their Voice Mail Record Key. Once recorded, the Voice Mail stores the conversation as anew message in the user’s mailbox. After calling their mailbox, a user can save, edit or delete therecorded conversation.Personal Answering Machine EmulationA keyset user can have their idle extension emulate a personal answering machine. This lets VoiceMail screen their calls, just like their answering machine at home. If activated, the extension’sincoming calls route to the user’s subscriber mailbox. Once the mailbox answers, the user hears twoalert tones followed by the caller’s incoming message. The keyset user can then: Let the call go through to their mailbox. Intercept the call before it goes to their mailbox.Voice Mail OverflowIf Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to anextension, Ring Group or UCD Hunting group when all Voice Mail ports are busy. During periodsof high traffic, this prevents the outside calls from ringing Voice Mail for an inordinate amount oftime. Without overflow, the outside calls ring Voice Mail until a port becomes available or the out-side caller hangs up.In addition, Voice Mail can be the overflow destination for the following types of calls (refer to theindividual features for the specifics): Direct Inward Line (page 51)A trunk that directly rings an extension can overflow to Voice Mail. Extension Hunting (page 61)A trunk that rings an Extension Hunting group can overflow to Voice Mail. Group Ring (page 66)A trunk that rings a group of extensions can overflow to Voice Mail. Key Ring (page 72)A trunk ringing extension’s line keys can overflow to Voice Mail.Message Center MailboxA Message Center Mailbox is a mailbox shared by more than one extension. Any keyset that has aMessage Center Key for the shared mailbox can: Listen to the messages stored in the mailbox. Transfer calls to the shared mailbox. Use many other Voice Mail features previously available only at an extension’s individual mailbox.A Message Center Mailbox helps co-workers that work together closely - such as members of thesame Pickup Group. For example, the group supervisor can send important messages to the sharedMessage Center Mailbox, to which any group member can respond when time allows. Each groupmember’s Message Center Key flashes when messages are waiting.