NEC EXPRESS5800 N8800-096F User Manual

Also see for NEC Express5800 Series: User guide User guide User guide User guide Configuration guide

Contents

NEC EXPRESS5800 N8800-096F User Manual Manual pdf 126 page image

6-14 TroubleshootingTROUBLESHOOTINGThis section describes what you should do when a trouble occurs in the product.Problems with NEC EXPRESSBUILDERWhen the NEC Express5800/ft series is not booted from the NEC EXPRESSBUILDER CD-ROM,check the following: Did you set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server?o If you do not set the NEC EXPRESSBUILDER CD-ROM during POST and restart theserver, an error message will appear or the OS will boot. Is BIOS configuration correct?o The boot device order may be specified with the BIOS setup utility of the server. Use theBIOS setup utility to change the boot device order to boot the system from the CD-ROMdrive first. [Boot]>When an error occurs while the NEC EXPRESSBUILDER is in progress, the following messageappears. After this message appears, check the error and take the appropriate corrective action accordingto the error codes listed in the table below.Message Cause and RemedyThis machine is not supported. This NEC EXPRESSBUILDER version is notdesigned for this server. Execute the NECEXPRESSBUILDER on the compliant server.NvRAM access error An access to the nonvolatile memory (NvRAM) is notacceptable.Hard disk access error The hard disk is not connected or it is failed.Check whether the hard disk is correctly connected.Any device specific information does notexist on the mother board. Use [SystemInformation Management] of ‘Off-lineMaintenance Utility’ and list the backupinformation, or write the information.This operation should be executed only bymaintenance personnel. Do you want tostart the off-line maintenance utility?This is displayed, if NEC EXPRESSBUILDER can notdetect the device specific information, when changinga motherboard, etc. Maintenance personnel shoulduse the off-line maintenance utility and write theinformation.An error message will also be displayed when an error was detected during system diagnosis. Take anote or print the error message displayed, and contact your sales agent.