ContentsExpress5800/R120f-2E, T120f Maintenance Guide 3ContentsDocuments for This Product............................................................................................................................ 2Contents ........................................................................................................................................................ 3Notations Used in This Document ................................................................................................................... 6Signs and symbols for safety .................................................................................................................. 6Notations used in the text ....................................................................................................................... 7Optical disk drive .................................................................................................................................... 7Hard disk drive ....................................................................................................................................... 7Removable media .................................................................................................................................. 7Abbreviations of Operating Systems (Windows) ...................................................................................... 8Trademarks .................................................................................................................................................... 9License Notification .......................................................................................................................................10Warnings and Additions to This Document......................................................................................................13Latest editions .......................................................................................................................................13Chapter 1 Maintenance ...............................................................................................................................151. Relocation and Storage .........................................................................................................................161.1 Relocating and Storing................................................................................................................162. Daily Maintenance .................................................................................................................................182.1 Checking and Applying Updates ..................................................................................................182.2 Checking Alerts ..........................................................................................................................182.3 Checking STATUS LED ..............................................................................................................192.4 Backup.......................................................................................................................................192.5 Cleaning.....................................................................................................................................192.5.1 Cleaning the server .......................................................................................................202.5.2 Cleaning the tape drive..................................................................................................202.5.3 Cleaning the keyboard and mouse.................................................................................203. User Support .........................................................................................................................................213.1 Maintenance Services.................................................................................................................213.2 Before Asking for Repair .............................................................................................................214. Collecting Failure Information ................................................................................................................224.1 Collecting Event Logs .................................................................................................................224.1.1 Windows Server 2012 R2 / Windows Server 2012 ..........................................................224.1.2 Windows Server 2008 R2 / Windows Server 2008 ..........................................................254.2 Collecting Configuration Information ............................................................................................264.2.1 Windows Server 2012 R2 / Windows Server 2012 ..........................................................264.2.2 Windows Server 2008 R2/ Windows Server 2008...........................................................274.3 Collecting User-Mode Process Dump ..........................................................................................274.4 Collecting Memory Dump ............................................................................................................27