1-14 Notes on Using Your ServerUSER SUPPORTWhen the server needs after-sales service, check if the warranty is still valid, and determine whichservice is necessary as indicated on the "Certificate".Before Asking for Repair, do the following when the server appears to fail:1. Check if the power cord and the cables to other devices are properly connected.2. See Chapter 8 to find if your problem fits the description. If it does, take therecommended measure for it.3. Check if the software required for operation of the server is properly installed.4. Check the server using a computer virus detection program. Computer virus detectionprograms are available for purchase in stores.If the server still appears to fail after you have taken the above actions, consult with your servicerepresentative immediately. Take notes on lamp indications of the server and alarm indications onthe display unit before consultation, which may provide a significant help to your servicerepresentative.When Having Your Server RepairedPrepare the following when having your server repaired: Certificate Notes of the messages displayed on the display unit Error information* Records of the NEC Express server and peripheral equipment* Error information includes the Error Message shown in Chapter 8.Prepare the error information only when required by your service representative.
