6-6 Solving System ProblemsCD-ROM Drive ProblemsCheck the following problems to see the possible cause and solution.! The system does not see the drive.The drive designation is wrong and should be changed. The drivedesignation depends upon the storage device configuration in yoursystem. To find out what drive designation letter is assigned to yourdrive, double click My Computer on the Windows 98, Windows 2000,or Windows NT 4.0 desktop. The drive designation is below the driveicon.You can also open Windows Explorer and scroll down the list offolders until you locate the drive icon. The drive designation is besidethe icon.! The drive is not reading a disc.Check that the disc is inserted in the disc tray with the printed labelside up.Check that the disc is a data disc, not a music disc.Clean the non-label side of the disc with a soft lint-free cloth, gentlybrushing from the center of the disc to the outer edge of the disc. Oruse a commercial CD disc cleaner.Try a different disc to see if the problem is limited to one disc.! The disc does not eject due to a power failure or software error.Turn off the system and use the emergency eject feature. Insert the endof a paper clip into the eject hole. Press inward on the clip to open thedoor.! The drive plays music CDs but the sound is not heard.Adjust the volume control on the side of the system unit. Check thevolume control in the system tray along the taskbar.
