7-4 Getting Services and SupportNECC Technical Support ServicesNECC also offers direct technical support through its Technical SupportCenter. (NECC technical support is for U.S. and Canadian customersonly; international customers should check with their sales provider.)Direct assistance is available 24 hours a day, 7 days a week. Call theNECC Technical Support Center, toll free, at 1-888-235-0649 (U.S. andCanada only) for the following support.! System hardware — toll-free phone support is limited to the length ofthe standard warranty.For hardware support after the standard warranty, get system hardwaresupport for a fee.! Preinstalled software — toll-free phone support for 90 days from thetime of your first call to the NECC Technical Support Center.After the initial 90 days, get preinstalled software support for a fee.Please have available your system’s name, model number, serial number,and as much information as possible about your system’s problem beforecalling.For outside the U.S. and Canada, please contact your local NECC salesprovider.NECC Customer Assistance CenterNECC offers Customer Service for extended warranty and contractinformation, spare parts ordering, warranty claims, repair services, andservice authorizations.Direct assistance is available Monday through Friday from 8:30 a.m. to8:00 p.m. Call the NECC Customer Assistance Center, toll free, at1-888-632-9128 (U.S. and Canada only).
