Section 4Maintenance and TroubleshootingThis section provides information on maintaining and troubleshooting PowerMate Seriescomputers. NEC service and information telephone numbers are listed in Table 4-1.Table Section 4-1 NEC Service and Information Telephone NumbersService CallTo order NEC spare parts In the U.S., call 1(800) 632-4525To order options in the U.S.Local Sales OfficeTo access the NEC Electronic Bulletin BoardSystem (BBS)1(508) 635-4706 (see “BIOS Update Utility” inSection 2)To down load files - provides software driversand the latest ROM BIOS for flash ROMcomputer systems1(508) 635-4706 (see “BIOS Update Utility” inSection 2)NEC Service In the U.S., call 1(800)632-4525Listen to the automated attendant and select the appropriate menuto reach one of the following departments.Information Center - literature, dealer locations, sales leads, response to adsNASC (National Authorized Service Centers)Administration - new dealer service authorization/warranty claimsNSRC (National Service Response Center) - questions other than products, spare partsor technical supportService ContractsTAC (Technical Assistance Center) - technical support for NASC and NEC salesrepresentatives onlyTSC (Technical Support Center) - technical support for everyone elseLaptops/Notebooks (Versa/ProSpeed/UltraLite)Desktop/Tower Computers (Ready/Image/PowerMate/BusinessMate/Express)Printers (Silentwriter/Colormate/Pinwriter)FastFacts™ - automated service that sendsthe latest information about NEC products tothe fax machine 24 hours a dayIn the U.S., call 1(800) 366-0476Outside the U.S., call 1(708) 860-9500, Ext. 2621Use FastFacts to obtain Technical InformationBulletins.Canadian Inquires 1(416) 795-3554
