Section 4Maintenance and TroubleshootingThis section provides information on maintaining and troubleshooting the PowerMate VeSeries computers. Also included in this section are NEC service telephone numbers,(Table 4-1), online information access, and procedures for replacing the CMOS battery.Table 4-1 NEC Service and Information Telephone NumbersService CallTo order NEC spare parts, cross-shipments,status on orders, part numbers, contracts,extended warranties and customer serviceissues (dealers only)In the U.S., call 1(800) 632-4525To order NEC spare parts (for customers) In the U.S., call 1(800) 233-6321In Canada, call 1(800) 727-2787To obtain option information, literature, dealerlocations, and sales leadsCall 1(800) NEC-INFOTo open a service call or speak to a technicianTo send technical questions over emailTo fax technical questions to customer supportIn the U.S., call 1(800) 632-4565tech-support@nectech.comIn the U.S., fax 1(508) 635-4666To log onto the NEC Electronic Bulletin BoardSystem (BBS) for down loading software driversand the latest BIOS for ROM flashingCall 1(508) 635-4706(see BIOS Update Utility in Section 2)To acquire FastFacts™ about NEC productsto your fax machine 24 hours a day. Use thisautomated service to receive the latest TechnicalInformation Bulletins and more.In the U.S., call 1(800) 366-0476Outside the U.S., call 1(708) 238-7800To inquire about Canadian repairs Call 1(800) 268-4191ONLINE SERVICESThe following sections provide valuable information on how to access the various onlineservices available for your use.