4-2 Maintenance and TroubleshootingNEC’s FastFacts ServiceNEC’s FastFacts service is a self-help, automated electronic information service forobtaining up-to-date product application notes, installation procedures, troubleshootingtips, data sheets, technical information bulletins, illustrated parts lists, part numbers, andother information about your system.Using a fax machine, you can obtain information from FastFacts 24 hours a day, 7 days aweek. You simply call the FastFacts number on your touch-tone telephone, order theinformation you want by following the voice prompts, and FastFacts will automatically faxthe information to you.If you are new to FastFacts, you should first order one of the following catalogs. Eachcatalog lists the available documents and their document numbers. Current catalogs include: Catalog 1, NEC Graphics Products Catalog 2, NEC CD-ROM, Printers, and Disk Drive Products Catalog 3, NEC Computer Products Catalog 4, NEC Products for the Macintosh Catalog 5, NEC Factory Refurbished Product List Catalog 6, NEC Select Direct Pricing Catalog 7, NEC Technical Support Notes, Technical Information Bulletins,Illustrated Parts Lists Catalog 9, NEC Product and Configuration Manual Index.Order information from FastFacts as follows. If you would like instructions for usingFastFacts, request document number 63233469 when prompted.1. Be sure that your fax machine or fax/modem is on. Have the document numberready for the document you want.2. At your touch-tone telephone, enter 800-366-0476 (U.S. and Canada only).For international use, enter the international long distance access number, the U.S.country code, and the U.S. telephone number (708-238-7800).3. Listen to the instructions provided by the voice prompts.Press 1 if you do not want an introduction to FastFacts. Follow the automatedinstructions for ordering your document or catalog.Press 2 if you want an introduction to FastFacts. Follow the automated instructions forordering your catalog or document.