NEC Super Script 4400 Maintenance Manual

Contents

NEC Super Script 4400 Maintenance Manual Manual pdf 268 page image

259CHAPTER 9:PRINTER MAINTENANCE PARTS AND CONSUMABLESO VERVIEWThis chapter provides information about different resources for information and technical support, including• How to reach NEC Technical Support for assistance• How to order repair parts, consumables, and printer optionsNEC TECHNICAL S UPPORTNEC Technical Support is available to answer your questions, Monday through Friday, 8:30 a.m. to 8:00 p.m.,Eastern Standard Time.Please have the following printer information ready when you contact NEC:• Model number• Serial number• Page count (shown on the Printer Settings page)• Date and place of purchase• NEC Maintenance agreement number (if printer is already under agreement)NEC Technical Support can help you with the initial installation of this product. Please contact your operatingsystem or network software vendor if you require assistance in optimizing or customizing your system.How to Contact NECThere are a number of ways to contact NEC or receive information about technical issues, products, and services.Contacting NEC Technical Support or Customer Service by TelephoneIn North America, call 800-632-4650 to speak to a representative about technical support, extended warranties,repairs, or customer service.Reaching NEC on the World Wide WebNEC’s web site provides up-to-date product information and includes links to NEC’s FTP site and e-mail address.Using your Web browser, open this URL: http://www.nec.comFor customer service and technical support use: http://www.nec.com/nectechsupport This URL is available 24hours-a-day.• Search the Knowledge Base for compatibility charts, specifications, white papers, technical drawings, andvarious other helpful documents.• Explore the FAQ pages for common problems and solutions.• Visit the Message Board to post your technical questions or to search a vast library of previous technicalsupport solutions.• Browse Service Programs to learn about ways to extend or enhance your existing warranty.• Use the Dealer Locator to find a NEC Technologies’ sales or service center near you.Sending Internet Electronic MailYou can e-mail your questions to NEC. NEC will respond within three business days. Send e-mail messages to:tech-support@nectech.comSending a Facsimile TransmissionYou can fax questions or comments to NEC at 978-742-7049Be sure to indicate the number where NEC can telephone or fax a response.Using FastFacts—NEC’s Information Retrieval SystemNEC’s technical support staff have created technical notes and tips for using NEC products. You can order thesedocuments by touchtone menu and have these automatically sent to your fax machine.To use NEC FastFacts in the US, call800-366-0476To use NEC FastFacts in Canada, call630-775-7999Follow instructions for ordering documents and include your return fax number.